So I’ve been busy working on developing our latest product. We’re calling it Xem or the Xem Device (pron Zem). Xem is the Vietnamese word for “see” or “watch” and Xem is a device designed to watch your network (now it makes more sense eh?). Xem is a low power, green device which is self […]
Unlike Count Dracula, NAT has a reflection
There’s this neat thing called NAT or Network Address Translation. It’s what makes your public address on your cable or DSL modem separate from your internal 192.168.0.x IP address. NAT allows your cable modem to be treated as a router. It acts like a built in firewall. Lots of good things can come from NAT. […]
When the customer is down, what do we check first?
Obviously time is of essence when the customer is down. Assuming both Data and Voice services aren’t functioning, restoring service can take from minutes to painstaking hours! We typically can isolate the causes of outages in minutes, partly because of our ability to have good visibility into the inner workings of the system. We use […]
What happens when your IT guy quits?
With apologies to the ladies in IT, it’s a pain to many companies when the person who is designated with keeping up with your networking and computer systems takes another job. Consider the following case where a customer contacted us concerned that their IT person was able to remotely access their network. Labor Performed: Squid […]
Moving your office? Don’t forget your telephones!
If you think that moving your telephone system is going to be quick you might be right, or, you may be in for a big surprise. A typical telephone system move can take a full business day but it takes MUCH longer to move your service. If you are on AT&T for instance, you should […]
Thinking about outsourcing programming?
Be careful… Overseas programming became popular due to the low cost structure for development. That and the ability to have a team of programmers available basically 24 hours (when you’re in China for instance, when it’s night there, it’s morning here in the States). But there are many pitfalls that you face by doing overseas […]
Monthly Maintenance Set to Increase
If you have an IP phone system based on Asterisk, you can still receive the old rate of $49.95 per month, but only until the end of March. The rate includes all labor for Additions, Moves and Changes for your existing equipment as well as giving you access to our line mirroring (in case your […]
There are worse things than being addicted to remote control aircraft. Being male and predisposed to geeky things, I naturally took to RC. It’s pretty easy to do and with enough practice, you can really get quite good in a short period of time. The economy is causing companies to tighten up their belts and […]